• Login
  • Sign up
Track a package
Track a package

Delivering packages worldwide worldwide Pet transport Trusted Every Step of the way

Tracking your parcel is easy with SwiftDrop Xpress

To track your  parcel, enter your 16 digit tracking number or 8 digit calling card number.

Track a parcel

Use the 16 character parcel tracking code

We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favourite retailer or a friend.

You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.

Just enter this number into the tracker, above.

Track your parcels every step of the way

Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey.

0966996d-ba7a-4c24-a313-0a1671b3fb5a_need-help-tracking

Need help tracking?

Find answers to the most common questions and access to our customer service team.

Contact us
c617b390-f0c4-46b4-80de-91649bd81367_divert-your-parcel

Divert your parcel

You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker.

Track a parcel
04410bfb-dbe7-4036-8ac9-9795932c4fbe_my-places

My places

Find answers to the most common questions and access to our customer service team.

Contact us

Frequently asked questions

If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page.

Enter your parcel’s 16-digit tracking number and delivery postcode.

You’ll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen. 

Depending on what kind of service the sender has selected, you’ll either be able to divert to a safe place or neighbour or neighbour only. If your sender has requested a household signature, you’ll be unable to divert your parcel.

Check out our guide on how to divert your parcel for more information.

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make up to 3 attempts to deliver your parcel. 

If you don’t think you’ll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place. See our guide on how to divert your parcel.

Most retailers like to manage any changes to the delivery address of your parcel, so you’ll need to contact your sender or retailer to do this. Otherwise, you can choose a neighbour’s house or other safe place to divert your parcel. See our guide on how to divert your parcel for more information.

Shopping Basket