You have questions?
Shipping
Swift Drop Xpress does not deliver to P.O. boxes.
If you are receiving a package and need to have a shipment that’s currently in transit rerouted to an alternate address, the shipper’s authorization is required. Contact the shipper to request that the shipment be delivered to an alternate address.
If you are the shipper or account holder, rerouting a package requires your authorization as you may be charged an additional fee. Contact us or you can use the live chat feature.
If you have missed a delivery attempt, received a door tag, or need to reschedule a delivery, you can use the link in your tracking notifications to reschedule your delivery or contact us.
We understand that not all deliveries will have the same signature requirements, that’s why Swift Drop Xpress offers signature options for you to choose from. While all shipments are defaulted to the Standard Signature, you may select your preferred signature option at the time of label creation.
Standard Signature (Default – no fee)
- Business locations: Drivers will obtain a signature when delivering to a business address. There is no need to select ‘Signature Required’ for your business deliveries.
- Residential locations: Packages will be left at the recipient location, if it is determined to be safe and dry, when a signature is not required.
- Multi-tenant residential locations: Packages will be left at the recipient’s door if a signature is not required. If direct access to the recipient location or door is unavailable, the driver will deliver the package to the management or leasing office (if available).
Signature Required
If this option is selected, a package will not be left without a signature at any residential delivery destination. Please note, there is a fee associated with selecting this option.
Adult Signature Required
If this option is selected, the recipient signing for the package must be at least 21 years of age. This is required for packages containing alcoholic beverages and may be required for other materials or reasons as determined by the shipper. If the shipper selects this option, there is an associated fee.
Signature Not Required
If this option is selected, the driver is permitted to leave a package at a business or a residential location without a signature, if one is not available. There is no fee for selecting this option.
A shipper may, as an option, increase swift drop xpress’ limitation of liability by declaring additional value up to $10,000 for a specific package and paying the applicable declared value fee. Declared value represents an increase in the maximum amount of swift drop Xpress’ liability for loss or damage and does not constitute or imply insurance coverage. Declared Value of $10,000 or more requires approval by Customer Experience.
Packages with a declared value over $10,000 must obtain approval through Customer Experience. Contact us or you can you can use the live chat feature.
Our team will contact you with a decision for your request within two business days.
Participation in our Adult Beverage Program requires appropriate state licensing (requirements vary by state and destination). Please contact your sales representative before your first shipment to confirm your account is enabled and to discuss serviceable destinations. We’ve developed specialized delivery procedures for Direct-to-Consumer wine shipping, including adult signature verification, to help maintain compliance and protect your shipments. Shippers are responsible for compliance with all applicable laws.
Pickups
Schedule a pickup for your package(s), only if you do not already have a daily scheduled pickup at the same pickup location.
Swift Drop Xpress pickup options include scheduled, on-call, and drop-off services.
Scheduled pickups:
If you frequently ship packages, take advantage of our daily scheduled pickup service. Swift Drop Xpress will incorporate your pickup location into a consistent route, ensuring a driver pickup daily within your selected two-hour timeframe. This service is provided free of charge to customers who ship a minimum of one package per day with a weekly shipping charge total of $50 or more per billing cycle. If you would like to setup daily pickups or change your existing pickup window or location(s), contact Customer Experience .
On-call pickups:
If you do not require a daily pickup service or your pickup times are unpredictable, you can opt for On-Call pickup service and request a pickup from your location on an as-needed basis. On-Call customers can schedule pickups online. Refer to Swift Drop Xpress’ accessorial fees for Future Date On-Call and Same Day On-Call pickup fees:
- Future Date On-Call: Schedule 1 to 6 days prior to the date the pickup is needed.
- Same Day On-Call: Schedule the same day the pickup is needed. The cut-off time to schedule a Same Day On-Call pickup is 1:00 P.M and may be earlier in rural areas.
On-Call pickups require a minimum 4-hour window in most areas and longer in rural areas.
Drop-off services:
Customers receive the benefit of pricing that does not include a pickup fee and the flexibility of dropping off packages at their convenience in our growing network of Swift Drop Xpress Points . Packages placed in a drop box must contain a pre-printed, Swift Drop Xpress-compliant, bar-coded shipping label.
Find a Swift Drop Xpress Point near you
Packages placed in a drop box must contain a pre-printed, Swift Drop Xpress-compliant, bar-coded shipping label.
Tracking
You can follow your package from the time it’s picked up all the way through to delivery.
- If you are the recipient, you can easily track a package using a tracking number.
When creating your shipping label, you can opt in for notifications by email or text message. You can also add as many recipients as you would like to receive notifications as well.
Swift Drop Xpress offers the option to receive the following types of notifications:
- Label created: Sends the tracking number when the label is created. Swift Drop Xpress recommends selecting this notification for the shipper in case the tracking number is needed for follow up. Please note, you will not be able to follow movement of a package until the next scan.
- Receipt: Sends a notification when the package is scanned in at our shipping depot. Swift Drop Xpress recommends selecting this notification for the recipient, so they can begin following the package with the tracking number and expected delivery date.
- Exception: Sends a notification if there is an unexpected delay or an unsuccessful delivery attempt. Swift Drop Xpress recommends selecting this notification for both the shipper and recipient.
- Out for delivery: Sends an estimated time of delivery. Swift Drop Xpress recommends selecting this notification for the recipient.
- Delivery: Sends a notification when a package is delivered. Swift Drop Xpress recommends selecting this notification for both the shipper and recipient.
If your shipment is missing, you can use either of the options below:
- Contact us or you can use the live chat feature.
- If you are the account holder, login .
Billing
Swift Drop Xpress generates invoices every Tuesday. If Monday is a holiday, invoicing will move to Wednesday.
Invoices are generated weekly for shipments billed Monday through Sunday the prior week.
Web Invoicing
Receive an email alert when your invoice is ready. You can view or download a PDF anytime in Swift Drop Xpress Connect .
E-Billing
Have your invoice sent directly to your email inbox as a spreadsheet or text file.
Consolidated E-Billing
Managing multiple accounts? Get a single spreadsheet summarizing all accounts in one email.
Secure File Transfer (FTP)
Prefer advanced security? We can deliver invoices via secure FTP or email.
Paper Mail
If you prefer traditional mail, we’ll send your invoice to your authroized billing contact each week.
- Pickup date
- Tracking number
- Delivery address
- Proof of delivery
- Reference field (if provided)
- Additional charges
- Swift Drop Xpress service type
- Fuel surcharge
- Total charges (including fuel)
For questions about billed charges, contact our Billing Department:
info@swiftdropxpress.comFor questions about shipments that have not yet been billed, please reach out to Customer Experience .
Claims
Claims must be filed by the shipper—the person or company who originally sent the package.
You have up to 90 days from when you originally shipped your package to file a claim.
Is your question still not answered?
Our team is available by live chat, email, or phone.